If you are not satisfied with your purchase you must contact us immediately. 

If, within 7 days of your original purchase, you find that an item does not fit, we will exchange it for another item of equal or greater value (you will need to pay the difference).

Jewellery & hair accessories cannot be exchanged or returned for health and safety reasons.

Discounted items are final and cannot be returned or exchanged.

If your product is returned please ensure it has not been worn, is in its original packaging and still has its tags on it. We will not accept back any worn or damaged items.

If you have any questions regarding returns, please contact us and we will be more than happy to advise.

Please note that this Return and Exchange policy relates only to purchases made on this website.


Once items are shipped, Preserved Identity is not liable for any lost or damaged parcels/products.


All products offered by preservedidentity.com are subject to availability.

We will not back-order any products that are not currently in stock. In some cases products may have sold out prior to your order being processed and may no longer be available.

If for any reason we determine that an item will not be available, we will notify you immediately by email and cancel the item from your order.


If you receive any incorrect item/s in your order please notify us immediately.

We will then check your original order and if it is confirmed that you have been shipped an incorrect item/s, we will exchange it/them and reimburse your shipping fees for the return of the incorrect item/s. The correct item/s will be dispatched on receipt of the original item/s.

If the item/s you received are different to what you intended or they do not fit, we will exchange them for you but you will be responsible for the shipping of both the returned item/s and the replacement/s.